Versa 2 not turning on

[SunsetRunner]

I was wearing my versa 2 last night and the screen came on because I moved my arm. I pressed the button to turn the screen off and it wouldn't go off. It then went on to the timer app by itself and I still couldn't get the screen to go off. I took it off my wrist and left it on the side for a few hours and the battery completely died in 2 hours, going from 80%. Has anyone ever had this issue before?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[SunsetRunner]

Hi, thank you for your reply. My fitbit is completely unresponsive but I will have a look at the article and see what I can do.

Thank you 

[RicardoFitbit]

Thanks for your update @SunsetRunner.

Please let me know if the issue gets resolved after trying the troubleshooting steps from my previous post or if further assistance is needed, I'll be here ready to continue helping you.

I'll be around. 

[SunsetRunner · Accepted solution]

Hi @RicardoFitbit 

Thank you for your help. I charged up my fitbit last night and it seems to be working fine now, dont know what the issue was and why it just suddenly lost its battery but I will keep an eye on it. 

[RicardoFitbit]

You're welcome @SunsetRunner, your reply is also appreciated.

I'm really happy to know that your charging issue was resolved after trying some troubleshooting steps. Please do not hesitate to contact me back if you experience the same situation  in the future or if you have any additional questions, I'll be here ready to help you out.  

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family, it was a pleasure to assist you. 😀