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Versa 2 not working - Feedback about my experience

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‎08-12-2020 06:07 - last edited on ‎08-12-2020 18:06 by Fitbit Moderator

‎08-12-2020 06:07 - last edited on ‎08-12-2020 18:06 by Fitbit Moderator

I originally purchased a Fitbit Versa back in June 2019. Since then I have needed 3 replacements when the watch stopped working. Not shockingly, it stopped working again today - the logo is stuck on the face & no amount of resetting will correct it. After working with customer service, I was informed that my warranty has expired, so they will not be sending me a 4th replacement.

I ask each time if I can send my old watch back for recycling, but unfortunately, at Fitbit a poorly-made, $200 product is considered disposable. 

I'll be switching to Apple today. Smell ya later, Fitbit!

 

Moderator Edit: Clarified subject

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‎08-12-2020 18:05

‎08-12-2020 18:05

Hi @Melissa7354, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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