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Versa 2 not working properly

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‎08-04-2022 06:27 - last edited on ‎08-04-2022 15:54 by Fitbit Moderator

‎08-04-2022 06:27 - last edited on ‎08-04-2022 15:54 by Fitbit Moderator

With an adequate or full charge, my Versa2 is not functioning at all. I found that if I put in in the refrigerator for 30 minutes, it is functional, then after a while (minutes to an hour) will stop working again. Sounds like a problem with overheating sensor? It was purchased  about 13 months ago.

 

Moderator Edit: Clarified subject

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‎08-04-2022 15:55 - edited ‎06-28-2023 10:16

‎08-04-2022 15:55 - edited ‎06-28-2023 10:16

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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