In November 2019 I updated from my 19 month old Charge 2 (that hadn't worked properly for 4+ months) to a Versa 2 to see if I could go back to having a Fitbit that worked properly & did what it was meant to ........... I don't know why I bothered!!
Ever since the 30th December my Versa 2 will only sync when it's on charge & even then it's not recording everything. I've lost count of how many times I've re-started everything (my phone is a Samsung S9) & gone through ALL of the recommendations in the help sections plus on here.
Last month while in hospital with Covid-19 I decided to take up the free 90 day premium option as along with a couple of bits I was interested in I also thought it might help my Versa 2 to go back to working normally again. ..... wrong!!
This morning I saw there was an update available so put my Versa 2 on charge where it wouldn't even sync never mind update. Once again I went through everything, finally it updated & now the thing is even more useless!! Regardless of everything it won't sync, it won't re-join the bluetooth or do much else. I've got it back on my wrist, (no idea why!).
I'm starting to think that I've got a duff one? Within a month of buying it it stopped working properly. This is my 3rd Fitbit, I started with the Fitbit One 5 ½ years ago but this will be my last if this can't be sorted out.
If anyone can offer any further help I'd be really grateful as I'm now starting to think that Fitbit is no longer what it used to be & maybe I should switch brands?
Lyndsay
Moderator Edit: Clarified subject
