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Versa screen and charging issues

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‎05-25-2020 19:05 - last edited on ‎06-04-2020 07:21 by Fitbit Moderator

‎05-25-2020 19:05 - last edited on ‎06-04-2020 07:21 by Fitbit Moderator

Hello - I woke up on 5/24/20 to a completely dead Versa.  It had been charged the evening before and was fine when I went to bed.  It will not charge or turn on at all.  I have held in the back button and bottom right button for up to five minutes.  Nothing.  I have held in all three buttons for up to five minutes.  Nothing.  Please help.

 

 

Moderator edit: updated subject for clarity

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‎06-04-2020 07:20

‎06-04-2020 07:20

Hi @CLM518, welcome to our Fitbit Community! Regarding the screen and charging issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via Twitter and email. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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