Versa 2 not working

[Jennb81]

Hello

My Versa 2 is less than 6 months old. I charged it yesterday and this morning have woken up and it’s completely blank and unresponsive. My phone cannot find it and there are no lights/reactions from it to allow me to reboot. 

[Mikey99621]

I have exactly the same problem. Mine is well looked after but has simply died without warning.

[DavideFitbit]

Hello @Jennb81 @Mikey99621, welcome to the Community forums. 

Thank you for all the information provided about your Versa 2 watches. 

Just in case this is related to the battery, please make sure that you've followed all the steps provided in this article. 

@Mikey99621, in addition to the steps mentioned earlier, please try to perform the restart procedure if you haven't done so already. 

Keep me posted on the outcome.

[Mikey99621]

I have already tried that but it is still dead.

[DavideFitbit]

Hello, thank you for your reply and for sharing that you already tried all the troubleshooting steps mentioned earlier @Mikey99621.  

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Let me know if you have further questions. 

[msmunier]

I’m having the same issue with my Versa. It’s been sitting on the charger and nothing happening. 

[Shawrie]

Hi my Fitbit Versa was at 63% when I went to bed last night. This morning the screen is blank and green no green lights on the back is not flashing. Been on charge all day, tried resetting and restarting but nothing. Got it as a Christmas present last year.

[25Eva]

I was just about to say the same as you I charged mines last night and this morning it was fine up until about 30 minutes ago when I noticed one notification kept coming trough and just now to comment the time finally came on so weird I could get to the other apps but nothing would open and Alexa wouldn’t respond but now it seems to be working again

[Shawrie]

Mine is not doing anything x

Sent from my iPhone

[DavideFitbit]

Hi, thank you for all the information you've provided. 

@msmunier, I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

 @Shawrie, I've gone ahead and sent your information to the Customer Support team as well, so you should be getting a reply soon.  

Thank you for sharing these updates @25Evam it's good to know the watch is working for you again. 

Let me know if you have further questions.  

[Shawrie]

Thank you

Sent from my iPhone

[DavideFitbit]

No problem @Shawrie! 

Let me know if you have further questions.