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Versa 2 not working

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‎08-15-2021 14:19

‎08-15-2021 14:19

My Versa 2 stopped tracking 3 days ago. I tried to reset it and since then when I press the button for several seconds it will only show a big red X in a circle and says: Data not cleared. Sync and try again. 
my app fails to sync with my versa. What should I do?

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‎08-16-2021 15:45

‎08-16-2021 15:45

Welcome to the Fitbit Community, @maja.09.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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