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Versa 2 not working

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‎01-16-2024 10:15

‎01-16-2024 10:15

Wore swimming in Ocean for first time and now it won't work. Tried to restart but won't.

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‎01-16-2024 14:46

‎01-16-2024 14:46

Same happened to me today, wore Versa 3, while swimming in the ocean and stopped working. It shows nothing, and doesn't wake up, doesn't react to restart button or to charging it. Looks dead. I used to swim in it in ocean and pool for 3 years without problem, but today it stopped working. I don't understand why, nor do i find any hints on Fitbit's Users Manual what to do in this case. 

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‎01-16-2024 22:16

‎01-16-2024 22:16

Hi @Emwilson @bence75 - The seals on some watches are not so robust and can deteriorate over time. If the watch is unresponsive suddenly it has failed. Do not attempt to charge if it gets hot as it is dangerous.

If the watch is still under warranty it can be replaced.

Author | ch, passion for improvement.

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