Versa 2 notification service not running.

[glandonich]

I am getting the following message on my phone even though I have restarted phone several times as well as switching fitbit off

"Notification service not running. A phone restart is required to re enable notifications on your tracker"

Is there something I have not done. Help please

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @glandonich.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

Our team is aware of this issue with notifications and is working to identify a resolution as quickly as possible. We're sorry for any trouble this situation could have caused to you. We appreciate your patience and look forward to getting you back on track.

In the meantime, some users have had success after following the next steps:

- Uninstall and reinstall the Fitbit app

- On your phone, open the Settings app > Apps and notifications > Apps, give all the permissions to the app
- Tap Fitbit > Battery > Launch (manages if the app is running in the background) - tap the 3 dots at the top right corner - Manage manually (here is the list of all the apps on the phone) - on the Fitbit app icon, check the 3 boxes Manage automatically, Secondary launch, and Run in background.

- Reboot your phone and restart your Fitbit Versa 2.

Hope this helps.