Versa 2 on back order

[Nonda]

Hi,

I was just surprised that nobody else has come here to talk about the time line on back-order watches.  I ordered a Versa2 in Bordeaux/Copper Rose Aluminum on Dec. 20th & received a confirmation that said "Fitbit Versa 2™ (Bordeaux/Copper Rose Aluminum) - On back order - Ships by 1/3/20"  I was hoping it would ship sooner - but 1/3/20 has come and gone & still no shipping confirmation.

I've contacted customer service via live chat & confirmed that the warehouse was closed from 1/1 until today (1/6) and that order shipments would resume today.  The customer service rep. that I spoke to offered to e-mail the correct department & ask them to work on my order to hopefully expedite shipping & I'm really hoping it will go out today.  She said it should ship within this week 😞  Glad it's coming, but tired of waiting - I want my watch!  My old Charge2 has black stripes through the display & I can barely read it anymore - it still syncs & I get all of my info. from the app now -- so I'm super anxious for my new Fitbit.

I thought I would post my experience in-case anybody else is wondering where their order is.  They are apparently behind by a couple of days to a week or so!

Moderator edit: subject for clarity 

[Nonda]

Am I the only one still waiting for my watch that I ordered last month?  I finally got a shipping # with FedEx (it has a label but FedEx has not received the package yet) and and estimated delivery date from Fitbit of Jan. 15th (I ordered on Dec. 20 & was given a message that it would ship by Jan. 3 - It's WAY late!  I sure HOPE I get it by the 15th, I'm not counting on it at this point!)  I understand the demand & the Holidays are holding it up - but the lack of communication & the lack of meeting promised deadlines is REALLY frustrating!

[Nonda]

Finally!  FedEx finally got the package & I will receive my watch by the 17th --- 4 weeks after I made the order - ugg!  At least it's coming I guess. 😞

[Sitlali17]

I just ordered a Fitbit Versa 2 and it says back order! I paid for expideted shipping!! I just saw all this comments about it taking way to long and now I regret buying it😭

[alderaans]

That’s crazy 😭 I ordered mine last Thursday and it arrived Monday afternoon. What the heck.

[Lynerst15]

Same! If they could just give a time frame that would help me not feel so anxious. Hoping it's shipped out soon! 

[Kristalynn91]

How long did it take you to receive it

[Kristalynn91]

Did yours say it was on backorder in the confirmation email you received after purchase?

[Nonda]

You know, I don't remember exactly now, but I feel like it was a couple to a few weeks later than the promised shipping date +/-.  Just enough to be really annoying, but not enough to be really upset - I guess.

[Nonda]

It was a big sale - and just before Christmas - and I got the special color that was on back order.

[Kristalynn91]

Ahhh. Same. Black Friday sale. I just ordered the charge 4 is rosewood since my inspire stopped working on me. I didn't realize until after i made the purchase and looked at the email conf that is said backordered. Of course that would be my luck lol