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Versa 2 on back order

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‎09-01-2020 04:05 - last edited on ‎09-02-2020 22:05 by Fitbit Moderator

‎09-01-2020 04:05 - last edited on ‎09-02-2020 22:05 by Fitbit Moderator

Hi,

 

Placed an order for Versa 2 on 25 August thinking it will be delivered soon.  Since did not hear anything about delivery, today contacted help desk only to be told it is in 'back-order' and would be delivered end of September 🙄

 

Don't understand why it takes such a long time to deliver one watch 😒 

 

Moderator Edit: Clarified subject

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‎09-02-2020 22:05

‎09-02-2020 22:05

Hi @roadsidetree, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

 

I'll be around if you need anything else.

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