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Versa 2 only flashing Fitbit logo

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‎06-29-2020 10:04 - last edited on ‎06-29-2020 22:53 by Fitbit Moderator

‎06-29-2020 10:04 - last edited on ‎06-29-2020 22:53 by Fitbit Moderator

Didn’t wear by V2 for 10 days but left it in the charger. Went to put it on this morning but all it does is flash the logo. Says it’s charged, but nothing is happening. It’s less than 6 months old! How VERY frustrating, Fitbit, tell me how to fix it or send me a replacement!

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-29-2020 22:52

‎06-29-2020 22:52

Hi @McMetz, welcome to the Community Forums!

 

Thanks for your post and bringing this to our attention. If you haven't already done so, I recommend you to try our restart process following the next steps:

 

  1. For Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Let me know if the issue persists and if further assistance is needed. 

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‎10-14-2020 08:27

In response to RicardoFitbit

‎10-14-2020 08:27

I'm seeing this issue and the steps above did not work for me, what should my next step be?

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‎10-14-2020 14:23

In response to prashanth9

‎10-14-2020 14:23

Welcome aboard @prashanth9.

 

Thanks for your post and for trying the troubleshooting steps that were shared on my previous post. Since you're still experiencing this issue with your Versa 2, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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