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Versa 2 pixelated screen

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‎10-07-2020 16:28 - last edited on ‎10-08-2020 09:55 by Fitbit Moderator

‎10-07-2020 16:28 - last edited on ‎10-08-2020 09:55 by Fitbit Moderator

Out of nowhere my Versa 2 screen went dark. I’ve restarted several times, put it on its charger and when it turns on there’s just a pixelated screen?

 

 

Moderator edit: format

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‎10-08-2020 09:54

‎10-08-2020 09:54

Hi @tmcginn, welcome to our Fitbit Community! I'm sorry to hear that the screen of your Versa 2 went dark and it's now pixelated. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat and sent you an email with some information. Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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‎10-08-2020 13:32

‎10-08-2020 13:32

Hi . How did you fix this problem . Exact same happened to mine !!

thanks

Greg

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‎10-08-2020 18:18

In response to Greg-111

‎10-08-2020 18:18

I chatted with customer support and I have been told to return my device and charger. 

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