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Versa 2: "Data not cleared, sync and try again" message

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‎11-25-2020 13:58 - last edited on ‎12-24-2020 05:19 by Fitbit Moderator

‎11-25-2020 13:58 - last edited on ‎12-24-2020 05:19 by Fitbit Moderator

Having issues. Cant conect fit bit cant clear the messaged. 

 

Tried uninstalling and reinstall nothing working 

 

HELP!!!!

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎11-25-2020 18:13 - edited ‎11-25-2020 18:13

‎11-25-2020 18:13 - edited ‎11-25-2020 18:13

Hi @Kduffin, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that the reason why your Versa 2 is currently displaying such error message is because the firmware update of your device wasn't completed. That being said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted.

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‎11-25-2020 19:10

In response to RicardoFitbit

‎11-25-2020 19:10

Hi 

tried all that and it still wont work, tried to use computer, no luck, each time it will find via bluetooth but then wont connect, 

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‎12-23-2020 23:47

In response to RicardoFitbit

‎12-23-2020 23:47

Still been 4 weeks and still unable to use my fit bit due to this issue 

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