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Versa 2 reboot loop after update

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‎12-17-2020 08:05 - last edited on ‎12-21-2020 17:48 by Fitbit Moderator

‎12-17-2020 08:05 - last edited on ‎12-21-2020 17:48 by Fitbit Moderator

Hi all, I've just updated my Fitbit Versa 2, it is now just looping on the Fitbit Logo screen? I've tried holding the power button as instructed but still does the same thing? I have also tried syncing it to my computer and turning on USB recovery but still no use? Any ideas?

 

Moderator Edit: Clarified subject

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‎12-21-2020 17:48

‎12-21-2020 17:48

Hi @Diggerty, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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