help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 reboot loop

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-06-2020 03:11 - last edited on ‎03-10-2020 17:13 by Fitbit Moderator

‎03-06-2020 03:11 - last edited on ‎03-10-2020 17:13 by Fitbit Moderator

My new Versa 2 won't stop turning itself off and on.

 

It displays the dotted logo and then turns off. It's been doing this since I took it out of the box 30 minutes ago after trying to sync Bluetooth.

 

Is there a way I can use the left button to factory reset it?

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-10-2020 17:12

‎03-10-2020 17:12

Hi @Seb.9, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to my attention and for the details that were shared in your post, certainly your Versa 2 is not working as the way it was designed. I was informed by our Customer Support team that they already provided you assistance with the inconvenience you were experiencing with your device, therefore, I suggest you to contact them back if you require further assistance or if you have any additional questions about the information that they provided to you.

 

I'll be here if you need anything else. 

Best Answer
0 Votes