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Versa 2 reboot loop

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‎10-01-2020 13:12 - last edited on ‎10-02-2020 18:08 by Fitbit Moderator

‎10-01-2020 13:12 - last edited on ‎10-02-2020 18:08 by Fitbit Moderator

My Versa 2 turns off and on all day and stops tracking HR. I've done the troubleshooting and called and done troubleshooting with a tech on the phone. Turning the Versa off and on and resetting and factory resetting...it's all be done and it does not fix the problem, my Versa will not stay on. It is still under it's one year warranty period but Fitbit makes it difficult to find information to return. So what exactly am I supposed to do now? I'd really like to be able to use my Fitbit. 

 

Moderator Edit: Clarified subject

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‎10-02-2020 18:08

‎10-02-2020 18:08

Hi @TeFer, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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