help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 returned and waiting for the replacement

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-07-2022 08:46 - last edited on ‎03-14-2022 16:02 by Fitbit Moderator

‎03-07-2022 08:46 - last edited on ‎03-14-2022 16:02 by Fitbit Moderator

Did you ever receive your replacement? I am having the same issue. Its been almost a month since I returned my broken fitbit versa and I haven't received any correspondence. 

 

Moderator Edit: Clarified subject and updated label

Best Answer
Labels:
3 REPLIES 3

‎03-14-2022 16:06 - last edited yesterday by Fitbit Moderator

‎03-14-2022 16:06 - last edited yesterday by Fitbit Moderator

Welcome, @nisha2021. It's good to see a new face around the forums.

I understand your point of view about the replacement process, and appreciate you for sharing this feedback with us. I went ahead to review your details and it seems our Support team already sent you an email with more information about your case. Please check your inbox, spam or junk folders, and keep an open communication with them.

By the way, I've moved your post to the Other Versa Smartwatches board so you can receive more related responses.

Best Answer
0 Votes

‎03-15-2022 08:43

In response to LizzyFitbit

‎03-15-2022 08:43

I have not received any more information about my case. I recently contacted the support team and the only thing they told me was that it is still pending delivery. This has been a horrible experience. 

Best Answer

‎03-17-2022 18:35 - last edited yesterday by Fitbit Moderator

In response to nisha2021

‎03-17-2022 18:35 - last edited yesterday by Fitbit Moderator

Hi there, @nisha2021.

Thanks for getting back and sharing your feedback about the replacement process. I'm sorry you're having this experience and please know your feedback won't go unnoticed as it'll help us to evaluate our procedures, as well as improve our services.

Because your post didn't mention, may I know if you found the email sent by our Support team? Please make sure to check your inbox, spam or junk folders. If you have multiple email accounts, I'd recommend checking in each of them and keep the communication with our team. If by any chance the email isn't found, try chatting with us online or giving us a call by clicking here to get connected.

Best Answer
0 Votes