Versa 2 ruined after last update

[MacD71]

So I had to do last update July 2021 approx. It ruined my watch! Shut off , no heart rate, talked to tech support who told me there was a glitch in the update… end result , no warranty but get 35% off another  watch ( no new models) I think my watch was working perfect so a better discount is warranted?

[CBaum85]

Mine too. Watch was fine, did newest up and the screen suddenly went green and black. Refuses to reset. I let the battery fully run out and still doesn't work. Of COURSE I'm beyond the warranty period too. Really pissed that it's fault of the company. Sounds reminiscent of Apple💁‍:female_sign:💁‍:female_sign:💁‍:female_sign:

[Jepesner]

I am waiting for a supervisor to speak with me because I find it deplorable that I have to replace my watch after 18 months because of their update!!!!

I was also offered 35% discount. I asked them what lead them to believe I would purchase this product again!!!

[RosaRoberts]

My watch quite showing my pulse rate during excercises.  If it their update that ruin my watch, I will not be buying another Fitbit ever.  It like Samsung and IPhone.  When a newer version of the phone is releases they make your old one obsolete so you have 5o buy a new one.

[MacD71]

let me know who to contact 😁 Fit Bit was bought by google so I am not sure what direction to go to access a higher up

[Nunya2021]

I will never buy another product from this maker. It is a scam. They want you to upgrade every year like the cellphone providers and use software updates to force it on you. I'll find another alternative. 

Thanks for nothing Fitbit.

[Sano9]

Same thing happened to me!

[SunsetRunner]

Wrecked our three fitbits versa 2s as well, on,y a couple of months old, all replaced with refurbished watches which is not acceptable by our law.  Fitbit seem to think their company policy overrides countries laws.

[HappySUN]

I agree with you. Same issues I am having and feel because it is an issue with their update a better discount is warranted.

[RosaRoberts]

I may have gotten mine fixed. I did an online chat with fitbit. I was
told to do a factory reset, it seems to have worked. I will know tomorrow
after I sleep and do excercises. But for now the pulse is reading again.

[MacD71]

I did all that and it did nothing . I have a big X on the screen saying incomplete reset but it wont clear off

Keep Smiling : )

[AmberBel]

Same happened to me, seems like fitbit does this on purpose