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Versa 2 scratched screen

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‎06-24-2020 08:25 - last edited on ‎06-24-2020 20:41 by Fitbit Moderator

‎06-24-2020 08:25 - last edited on ‎06-24-2020 20:41 by Fitbit Moderator

I've had my Versa less than a year and the screen seems to scratch very easily. Within a few months I had scratches all around the edges and recently got a scratch that goes the entire height of the screen right down the middle. This seems excessive for regular use. 

 

Moderator Edit: Clarified subject

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‎06-24-2020 20:41

‎06-24-2020 20:41

Hi @lauski12, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. Because this is a hardware issue, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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