Versa not turning on

[SunsetRunner]

Tried to update software and couldn't do this as Bluetooth wouldn't work on my Samsung S20 ultra.  Followed links and eventually performed a factory reset as wifi would not work either.  After performing the reset my Versa came on but could not load the Bluetooth or the WiFi so completed another factory reset and this time the versa would not come back on.  Tried using the factory resets including the pressing of the 3 buttons for different length of times.  I have only had this for 1 year and 1 day.  Prior to this it wasn't always syncing and was losing time and the battery was draining quickly.  Any other suggestions would be appreciated but I read and tried loads of options

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.

Let me know if you have any additional questions, I'll be here.

[SunsetRunner]

Hi

There isn't anything working and prior to it going black I had it in the
charging cradle and it was working fine.

I have read so many threads and tried so many things all which have not
worked.

KR
Joanne

[RicardoFitbit]

Your reply is apreciated @SunsetRunner.

I'm sorry to know that you're still experiencing difficulties with your Versa, your patience with this issue is appreciated. To exhaust all the applicable troubleshooting steps to resolve this, please follow the next steps and let me know if your device revives:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Keep me posted. 

[SunsetRunner]

Tried what you advised and this doesn't work for me, the device is
unresponsive.

KR
Joanne

[RicardoFitbit]

Your update is appreciated @SunsetRunner.

Since your device is still not working after trying some troubleshooting steps, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.