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Versa 2 screen and battery issues

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‎09-08-2021 20:27 - last edited on ‎09-09-2021 04:04 by Fitbit Moderator

‎09-08-2021 20:27 - last edited on ‎09-09-2021 04:04 by Fitbit Moderator

Will not charge - cleaned everything, tried different plug ins. Toggles between black screen and logo...can feel it vibrate as when you hold it for 10 seconds, but will never actually restart. It's like it tries to and can't. 

 

Have tried the hold to reset MANY times and tied leaving on charger... nothing is working. Battery had fully drained to 0 when I tried recharging overnight. Now it's all messed up. 

 

Any other suggestions? Or is this just getting tossed in the garbage? Has never gotten wet, so that would not have caused an issue...

 

 

Moderator edit: updated subject for clarity

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‎09-09-2021 04:03

‎09-09-2021 04:03

@wwinn8790 Welcome to our Fitbit Community. I totally understand how you feel about the battery and screen issues that your Versa 2 has experienced. By the way, thank you for trying to get it resolved before contacting our forums.

 

Since the issues persist, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

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