help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 screen and side button not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-23-2019 14:33

‎10-23-2019 14:33

My screen and the side button aren't responding. Its not in night time mode and I often can't scroll across. The screen gets stuck halfway between screens. 

Sometimes it works fine and then suddenly, it'll just stop. I've had it for about a month and it hasn't been near water. 

Best Answer
Labels:
1 REPLY 1

‎10-23-2019 15:52

‎10-23-2019 15:52

Hi @Mezversa2, since your button and screen do not work, call Customer Support. You're eligible for a replacement watch. Regards kuzibri

Best Answer