help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa buzzing but no screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-23-2019 04:13 - last edited on ‎10-23-2019 16:00 by

‎10-23-2019 04:13 - last edited on ‎10-23-2019 16:00 by

I went swimming with my Versa last week and realised it had gone blank, assumed the battery had died but then it tried to come back to life (buzzing and flickering screen) and now no screen at all. It buzzes a little if I hold done the back button and seems to be connected to the app on my phone but still no screen. I've contacted support who told me to do the reset but that's not working. Any other ideas?

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎10-23-2019 05:32

‎10-23-2019 05:32

Hi @ZoeB94 

 

Have you contacted support?  Do so here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
Best Answer
0 Votes

‎10-23-2019 06:04

In response to GrubbyDuck

‎10-23-2019 06:04

Hi @GrubbyDuck I have contacted support and they advised me to try the trouble shooting but that didn't work unfortunately 

Best Answer
0 Votes

‎10-23-2019 09:22

In response to ZoeB94

‎10-23-2019 09:22

Hi @ZoeB94 

 

If you go back to support & advise them you have done full fault finding diagnostics etc.,  I am sure they will help you further.  I have raised your issue to the moderators to ask them to come & assist you too. 

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
Best Answer
0 Votes

‎10-23-2019 15:59

In response to GrubbyDuck

‎10-23-2019 15:59

Welcome to the Fitbit Community, @ZoeB94. It's nice to see you around, @GrubbyDuck. 

 

@ZoeB94 I appreciate your participation in the Forums and sharing the details of the issue with your Fitbit Versa after you went swimming with it. Thank you for your efforts to resolve this and for taking the time to contact our Support team. Upon checking with our Support team, I was told that they were able to help you. Thank you for your time and efforts. 

 

@GrubbyDuck thank you for your helpful tips! 

 

If you have any questions, feel free to let me know.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes