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Versa 2 screen and syncing issues

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‎02-01-2020 16:42 - last edited on ‎02-02-2020 10:48 by

‎02-01-2020 16:42 - last edited on ‎02-02-2020 10:48 by

I bought versa 2 since last dec 2019. I forgot to charge the battery 2 days ago and it depleted.

 

After charging the sreen restart again but froze with fitbit logo on it. Had performed multiple soft restart but issue didn't resolve.

 

Bluetooth and location on phone is turn on. However phone did not able to find my versa 2 to be paired with and when try to sync from fitbit app also received error 'no device found'.

 

What is going on? It still new and could not because of battery issue.

 

 

Moderator edit: subject for clarity

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‎02-02-2020 10:48 - edited ‎02-02-2020 10:50

‎02-02-2020 10:48 - edited ‎02-02-2020 10:50

Welcome to the Fitbit Community, @AidaN..

 

I appreciate your participation in the Forums and sharing the details of the issues you're experiencing with your Versa 2. I totally understand how you are feeling and appreciate your troubleshooting efforts. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please continue working with them.


Let me know if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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