help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 screen became unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-21-2020 04:11 - last edited on ‎10-21-2020 11:00 by Fitbit Moderator

‎10-21-2020 04:11 - last edited on ‎10-21-2020 11:00 by Fitbit Moderator

Hello,

versa 2 non responsive at all. Try to sync, try to reset, tried to change clock nothing works. Please help.

 

 

Moderator edit:  updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-21-2020 10:25

‎10-21-2020 10:25

Hi @Mich1976, it's great to see you in our Fitbit Community. I'd like to follow up and help you with your Versa 2 since it became unresponsive and it won't turn on. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I would like to know if your Versa 2 vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your watch for 2-3 hours and see if it gets back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎10-22-2020 00:41

In response to JuanJoFitbit

‎10-22-2020 00:41

Although my versa 2 was charged at 50% when I put it on the charger, charging it seems to have fixed the issue. Why did this happen? Very worried as I’ve only had my watch for less than a year. What should I do?

Michelle
Sent from my iPhone
Best Answer
0 Votes