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Versa 2 screen came off

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‎05-21-2022 10:40 - last edited on ‎05-21-2022 13:33 by Fitbit Moderator

‎05-21-2022 10:40 - last edited on ‎05-21-2022 13:33 by Fitbit Moderator

My screen fell out of my versa 2 for no reason at all 

 

Moderator Edit: Clarified subject

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‎05-21-2022 13:37 - edited ‎11-19-2023 03:34

In response to SunsetRunner

‎05-21-2022 13:37 - edited ‎11-19-2023 03:34

Hi there, @TFerris. Welcome to the Community Forums. I'm sorry to hear about your Versa 2's screen. I've seen you contacted our Support Team before posting here. If have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

@Pyle25 Welcome on board. Please note when a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

If you have any questions regarding what is covered under the warranty you can read more about it here https://www.fitbit.com/global/us/legal/returns-and-warranty

@SunsetRunner Thank you for your help!

Have a nice day!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎05-21-2022 11:42

‎05-21-2022 11:42

Same thing happened to my versa lite.  Looked down and it’s just hanging there.  

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‎05-21-2022 12:09

‎05-21-2022 12:09

Hello @TFerris  and @Pyle25 

The only solution to this issue is to contact Fitbit Customer Service. You can find ways to contact them here: https://myhelp.fitbit.com/s/support?language=en_US I find calling them directly or live chat the best way to communicate. 
😃 I hope you both get this sorted out. 

Best Answer

‎05-21-2022 13:37 - edited ‎11-19-2023 03:34

In response to SunsetRunner

‎05-21-2022 13:37 - edited ‎11-19-2023 03:34

Hi there, @TFerris. Welcome to the Community Forums. I'm sorry to hear about your Versa 2's screen. I've seen you contacted our Support Team before posting here. If have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

@Pyle25 Welcome on board. Please note when a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

If you have any questions regarding what is covered under the warranty you can read more about it here https://www.fitbit.com/global/us/legal/returns-and-warranty

@SunsetRunner Thank you for your help!

Have a nice day!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer