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Versa 2 screen came off

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‎07-10-2022 08:09 - last edited on ‎07-11-2022 15:13 by Fitbit Moderator

‎07-10-2022 08:09 - last edited on ‎07-11-2022 15:13 by Fitbit Moderator

My screen came detached from my watch. Now the watch won't turn on and the screen isn't secured to the watch.  I see others have had a similar problem so it appears I am not alone. 

 

Please help, I love my fitbit watch!

 

 

Moderator Edit: Clarified subject

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‎07-10-2022 23:52

‎07-10-2022 23:52

As you say, this seems to be a common issue. Based on the other posts it is not easily repairable but you should be eligible for a refund if you are still within warranty. I suggest you contact customer support via contact.fitbit.com who can check your warranty status and advise on your options.

 

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‎07-10-2022 23:52

‎07-10-2022 23:52

As you say, this seems to be a common issue. Based on the other posts it is not easily repairable but you should be eligible for a refund if you are still within warranty. I suggest you contact customer support via contact.fitbit.com who can check your warranty status and advise on your options.

 

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‎04-16-2023 11:56

‎04-16-2023 11:56

My screen came off yesterday, but the wires were still attached, so I removed the old defective adhesive and used a super glue gel to reattach it. So far so good and the watch face is still functional. 

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