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Versa 2 screen came off

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‎07-15-2020 07:39 - last edited on ‎07-15-2020 15:54 by Fitbit Moderator

‎07-15-2020 07:39 - last edited on ‎07-15-2020 15:54 by Fitbit Moderator

I got this Fitbit on my birthday and it’s only been 7 months. I don’t use it in strenuous activity nor do I use it in water. A couple of days ago I woke up from a nap and noticed that my versa screen had removed. The glue had loosened but was still there and the only thing keeping it from falling was a little Remaining glue. I didn’t get a protection plan on this because I didn’t think something like this would happened so I bought a glue to glue it back together. I used a band to hold it in place while I wait for the arrival. Last night again after waking up I noticed that the screen wouldn’t light up. Though it was on it just wouldn’t light up  so I looked up another community forum and followed the steps on how to fix it. It worked but now I have horizontal lines all over the screen and when I turn it on, it starts of with a dim green light then brightens up to normal. Is there a way to fix this or would I have to get a new Fitbit?

 

Moderator Edit: Clarified subject

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‎07-15-2020 15:53

‎07-15-2020 15:53

Hi @Bea.2, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some steps before to posting over. Because this is a hardware issue, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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