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Versa not turning on

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‎07-14-2020 16:05 - last edited on ‎07-15-2020 14:45 by Fitbit Moderator

‎07-14-2020 16:05 - last edited on ‎07-15-2020 14:45 by Fitbit Moderator

Tried 5 different  outlets  to plug  fitbit versa charger  into for 2 days , to charge fitbit, charger is not working  , n my fitbit died  Monday night.  Help please. 

 

Moderator Edit: Clarified subject

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‎07-15-2020 14:44 - last edited on ‎07-22-2025 08:38 by Fitbit Moderator

‎07-15-2020 14:44 - last edited on ‎07-22-2025 08:38 by Fitbit Moderator

Hi @Mbrown1804, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if further assistance is needed and if you have any additional questions.

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‎07-15-2020 15:06

In response to RicardoFitbit

‎07-15-2020 15:06

I checked  everything,  cleaned it,  tried  different USB ports,  different  outlets as well i really do believe that the charger  itself is not working any more. 

Sent from Yahoo Mail on Android
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‎07-15-2020 15:37 - last edited on ‎07-22-2025 08:38 by Fitbit Moderator

In response to Mbrown1804

‎07-15-2020 15:37 - last edited on ‎07-22-2025 08:38 by Fitbit Moderator

Thanks for your reply @Mbrown1804.

Your effort trying the steps from my previous post is appreciated. Since you're still experiencing difficulties with your Fitbit, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

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