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Versa 2 screen changing colors

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‎08-16-2020 02:05 - last edited on ‎08-19-2020 17:04 by Fitbit Moderator

‎08-16-2020 02:05 - last edited on ‎08-19-2020 17:04 by Fitbit Moderator

Dear Fitbit Team, 

today in the morning I looked my Versa 2 and it was ok, I was able to watch the clock. Buy an hour passed by and now my Versa2 is just only changing colors. So, all the screen comes yellow, then it changes to yellow green, then totally green and continues like that to all colors. is like is displaying all the colors available. 
I have restarted several times and yes, it goes black but then it starts again changing colors. What should I do, I was really happy with my Fitbit. 

 

Moderator Edit: Clarified subject

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‎08-19-2020 17:04

‎08-19-2020 17:04

Hello @Mmorones, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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‎08-21-2020 11:47

In response to RicardoFitbit

‎08-21-2020 11:47

Thanks much!!! Yes. They did contact me. Unfortunately the procedure didn’t work. I have answered them describing the result. 🙁

Mireille **ahem**es
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