Versa 2 screen corrupted

[fitilse]

Since the weekend spontaneous came a white vertical line on the left of my display. This morning there came another white line next to the first line. My screen is getting darker which makes it difficult to read what's on the screen.

On the forum I read more people having the same problem. How can I fix this? A reset doesn't made any sense. 

Kind regards,
Ilse (Netherlands)

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @fitilse. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

Since the restart you tried hasn't worked, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[AmberBel]

My whole screen has white lines all over it. I started having screen issues right after the last update. It seems like every update the fitbit is trash. Do better Fitbit

[MarreFitbit]

Hi there, @AmberBel. Thanks for stopping by. I'm sorry to hear that your watch is also having issues with the screen. 

I've seen that you reached out to our Support Team to report this issue and they've already addressed it. If you have any inquiries regarding the outcome of your case, please feel free to contact them back so our team can continue assisting you. 

Hope that does the trick for you. 

[fitilse]

Hi Marre,

Thanks for your fast reply. I tried your suggestion to change my clock face. Unfortunately it didn't fix my problem. The lines are still there.

Do you have another suggestion?

Kind regards,

Ilse

[MarreFitbit]

Hi there, @fitilse. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.