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Versa 2 screen dangling

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‎08-22-2022 15:16 - last edited on ‎08-24-2022 08:43 by Fitbit Moderator

‎08-22-2022 15:16 - last edited on ‎08-24-2022 08:43 by Fitbit Moderator

I started to wash my hands and realized my screen was dangling. I have a Versa 2.  So far it still works perfectly fine. The problem is that once I pop it back in place it will not stay. It continues to dangle and I noticed a black elastic type lining around the tracker is loose as well. How can I get this fixed ? I feel naked with my watch🤔

 

 

Moderator edit: updated subject for clarity. 

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‎08-23-2022 00:48

‎08-23-2022 00:48

There are quite a few posts reporting this issue. Unfortunately, there doesn't seem to be an easy fix (there is a DIY option if you search for it but it requires good DIY skills). The good news is that if you are still within warranty then you should be eligible for a replacement. I suggest contacting customer support via contact.fitbit.com who can check your warranty status and advise on your options.

 

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2 REPLIES 2

‎08-23-2022 00:48

‎08-23-2022 00:48

There are quite a few posts reporting this issue. Unfortunately, there doesn't seem to be an easy fix (there is a DIY option if you search for it but it requires good DIY skills). The good news is that if you are still within warranty then you should be eligible for a replacement. I suggest contacting customer support via contact.fitbit.com who can check your warranty status and advise on your options.

 

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‎08-24-2022 08:50 - last edited on ‎03-31-2024 11:29 by Fitbit Moderator

In response to SteveH

‎08-24-2022 08:50 - last edited on ‎03-31-2024 11:29 by Fitbit Moderator

Welcome to the Fitbit Community, @JNicole315. I'm sorry to hear about your Versa 2 screen and band.

I noticed that you already got in touch with our Support Team and received assistance.

Thank you for your help @SteveH.

Keep on visiting the forums.

Andrea | Community Moderator, Fitbitp>

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