Versa 2 screen doesn't respond

[TugiB]

Last month first week of March 2020 i realized that my Versa 2 sometimes doesn't swipe and even doesn't respond to the left button. Last couple of weeks it also freezes and only i have is a Black screen! 

Tried reset, sometimes responds sometimes still on black screen.

Anyway my main problem is i couldnt reach to anybody on help forums. I can only see a way to contact with tweeter message, its ok but i do not use tweeter. Should i open a tweeter account to get help from fitbit customer service? Kindly isnt it a better way to share email or phone details on your help page? Am i wrong?

Thank you

Tugi

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @TugiB, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the screen issues that your Versa 2 experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums. I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.