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Versa screen became blank

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‎04-11-2020 08:15 - last edited on ‎04-28-2020 06:21 by Fitbit Moderator

‎04-11-2020 08:15 - last edited on ‎04-28-2020 06:21 by Fitbit Moderator

During the night,  my screen went grey. It eventually went totally black. It is still tracking my steps, however, the screen is black. Help.

 

 

Moderator edit: updated subject for clarity

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‎04-28-2020 06:20

‎04-28-2020 06:20

Hi @Tluv, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the screen issues that your Fitbit Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via email. I'm so glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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