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Versa 2 screen doesn't turn on

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‎11-23-2022 05:24 - last edited on ‎11-30-2022 06:56 by Fitbit Moderator

‎11-23-2022 05:24 - last edited on ‎11-30-2022 06:56 by Fitbit Moderator

Hi, my Versa started flashing white. After that when I turned it on, the touch wasn't working. By now I can't even turn it on anymore. Wondering if it's a short circuit...

 

I was swimming in the pool before this started. Did it many times before without any problem.

 

 

Moderator Edit: updated subject for clarity. 

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‎11-30-2022 06:55

In response to Reese98

‎11-30-2022 06:55

Welcome to the Fitbit Community, @Reese98. I'm sorry to hear that your Versa 2 screen is not turning on.

 

Thank you for letting us know that you already contacted our Support Team.

 

Thank you for your advise @NellyG. 

 

We're happy that you'll be back on track soon.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

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‎11-24-2022 03:41

‎11-24-2022 03:41

Hi @Reese98 That doesn't sound good at all. Have you tried Restarting  it? If not give that a try and also try a factory reset if you can. If it is still under warranty then contact Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-28-2022 09:56

In response to NellyG

‎11-28-2022 09:56

I tried charging it and restarting but it didn't work. I did contact online support.

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‎11-30-2022 06:55

In response to Reese98

‎11-30-2022 06:55

Welcome to the Fitbit Community, @Reese98. I'm sorry to hear that your Versa 2 screen is not turning on.

 

Thank you for letting us know that you already contacted our Support Team.

 

Thank you for your advise @NellyG. 

 

We're happy that you'll be back on track soon.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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