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Versa 2 screen falls off

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‎10-22-2021 13:59 - last edited on ‎10-22-2021 15:04 by

‎10-22-2021 13:59 - last edited on ‎10-22-2021 15:04 by

My versa 2 screen keeps falling off. So disappointed as I never take it off my hand 

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎10-22-2021 15:09 - last edited on ‎08-15-2023 05:24 by Fitbit Moderator

‎10-22-2021 15:09 - last edited on ‎08-15-2023 05:24 by Fitbit Moderator

Welcome to the Fitbit Community, @SunsetRunner.

Thanks for the details shared in your post. I understand how you are feeling about this situation and recommend getting in touch with our Support team so they can evaluate the issue and discuss the options available to you. Click here to get connected with them via chat or phone.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-26-2021 07:01

‎10-26-2021 07:01

I have had this happen twice in one year to me.  They replaced it once, but the second time offered a 35% discount to buy a new one.  (others have experienced the same thing and get the same "discount")  This is a known problem with Versa, Versa 2 and Versa 3.  Go look it up.  I found your post by searching under all three of those watches.  They all have the same issue.  I am furious this happened to me twice within a year.  They know they have a problem, but continue to sell a defective product.  People need to warn consumers about this issue.  Had I known, I wouldn't have purchased my Versa.   If you are reading this and your screen hasn't fallen off....it will.  

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‎10-29-2021 14:52 - last edited on ‎10-29-2021 16:03 by Fitbit Moderator

In response to juliannehamp10

‎10-29-2021 14:52 - last edited on ‎10-29-2021 16:03 by Fitbit Moderator

hi julianne

Thank you for your msg. I contacted fitbit and they wanted me to send on a photo of the watch with the screen off but unfortunately I got a temporary seal put onto it. It has happened twice so the next time it comes off I will take a photo and send it onto them.....

It's so disappointing and now im not guaranteed that it's waterproof.  I don't think I would buy again....

 

 

Moderator Edit: Formatting

 

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