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Versa 2 screen fell off second time

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‎03-16-2021 21:43 - last edited on ‎03-17-2021 13:34 by Moderator Alum

‎03-16-2021 21:43 - last edited on ‎03-17-2021 13:34 by Moderator Alum

I purchased fitbit versa 2 from Costco around a year ago and the screen just came off. Contacted support and it was replaced. To my surprise the replaced one after couple of months have same issue. When I contacted support, they asked to return the damaged one and I have to pay for the shipping. That came as a total surprise. Anybody has similar experience? 

 

Moderator Edit: Clarified subject

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‎03-17-2021 13:33

‎03-17-2021 13:33

Welcome to the Forums @thekkab.

 

Thank you for reporting what you've experience with your Versa 2 replacement. In this case, it's best if you keep communication open with our support team. They will be more than glad to help you out with your inquiries.

 

I’ll see you around the Community!

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