Versa 2 screen fell off

[Polohoppie]

My fit bit screen has detached from watch back. It hasn’t been dropped , it happened while washing hands. Can it be repaired it still is working, very annoying as I don’t have a replacement watch.I have had it for a year and two months, and didn’t expect it to fall apart like this. 

Moderator Edit: Clarified subject

[ChamomileT]

My Versa 2 face has become attached also, I am looking for help/support

[RicardoFitbit]

Hi @Polohoppie and @ChamomileT, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared on your post, I understand how frustrating this matter can be for both. The best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you guys need anything else.

[Polohoppie · Accepted solution]

Thanks gave managed to contact centre and am being sent a replacement under
warranty. Jane

[RicardoFitbit]

Your update is appreciated @Polohoppie.

I'm happy to know that our Customer Support team initiated a replacement process to get you back on track. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions, I'll be here ready to help you. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[brigidsummer]

The screen fell off my fitbit as well.  The versa 2 was a replacement i received last august as the previous watch stopped working.  I'm being told that fitbit are using the warranty period for the first watch and even though the replacement watch is only 8 months old it is out of warranty.   is there anything i can do about this?