Versa 2 screen flickering

[Belinda44]

Hello my Versa 2 screen is flickering, I have tried to troubleshoot with no success. I bought two Fitbits in the last one year, one for me and the other is for my sister. Both trackers have been replaced few months ago. Now I again have the same problem with the screen. It is very frustrating that the same issue has now happened in 4 Versa 2 trackers! What is the problem?
Will I be getting a replacement?
Why charge so much money for this device that seem to be having issues on the time?

Very frustrated customer! 😭

[LiliyaFitbit]

It’s good to see you in the community, @Belinda44.

Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about your experience, I understand how you are feeling. I was able to see that you have already contacted our Support team, please continue working with them. I am sure they are doing their best to help you and provide a solution. 

See you around.

[Belinda44]

Thanks.
The support staff were unable to help with my issue. They instead offered
me 35% discount to buy another tracker.

Like I mentioned before, I bought two Versa 2 Fitbits in May 2020 meaning
my one year warranty just expired few weeks ago. These two trackers were
replaced after 4-5months use due to screen issues.

Now I have done enough troubleshooting, read more on Fitbit forums and it
seems the Versa 2 Screen issues is on going. I just don't understand why
Fitbit haven't addressed this issue??

Anyhow, I will not be spending more money buying another Fitbit just to end
up with same issues. There goes my $600!!! 4 Fitbit trackers with the same
screen issues! We don't even shower or swim with this device!
This is the END of me and my family with Fitbit!

I will be writing reviews in regards to all these to safe some people from
wasting their money with Fitbit!

Thank you and good luck to other customers!

Frustrated customer!!

[LiliyaFitbit]

Thank you for the update, @Belinda44.

I appreciate your efforts and the additional details. I understand how you are feeling and appreciate your feedback. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope you could give Fitbit another opportunity in the future. 

See you around.