Versa 2 screen frozen and button not responding

[AndyRoberts488]

Hi

1. I can't perform a soft reset as the side button is not responding. I've held it in multiple times for 10-20 secs with no change.

I can't perform a hard reset because the screen is frozen.  I have also tried pushing a different clock face from the app to the watch but it didn't work either.

The watch still syncs to my iPhone and updates the app.  

Any ideas?

Thanks, AR

Moderator edit: subject for clarity 

[LZeeW]

@AndyRoberts488   What model Fitbit do you use?  Here is a link to all the Fitbit User Manuals.  You might get some help with your model.  Each manual has its own troubleshooting section.

[AndyRoberts488]

Versa 2 .  There is nothing different in the manual thanks. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @AndyRoberts488. It's nice to see you around and thank you for your support, @LZeeW.

@AndyRoberts488 Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. You can also contact them via chat or phone for faster resolution. Click here to get connected. 

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

See you around.

[WmReese]

Can you post the solution here so others can use it also?

WR

[AndyRoberts488]

They offered a replacement as beyond local repair.

[LiliyaFitbit]

Welcome to the Fitbit Community, @WmReese. Thank you for your reply, @AndyRoberts488.

@AndyRoberts488 Thank you for the update. I hope you continue enjoying the Fitbit experience and working on your goals. 

@WmReese I am sorry that you are going through the same situation. I was able to see that you have already contacted our Support team and that they were able to assist you. Thank you for your time and efforts.

Have a good day.

[Nancy127 · Accepted solution]

Hi, 

I had this same issue....I know your issue has been taken care of but posting in case it helps someone else.  My Versa 2 side button stopped working, then it froze on the "off hours" screen making it impossible to do anything....I couldn't even reset or restart my watch.

I let my watch battery completely die.  Once it died I put it on the charger and this restarted my watch automatically...and unfroze the screen!  

[LiliyaFitbit]

Welcome to the Fitbit Community, @Nancy127.

Thank you for joining the thread and sharing your experience and solution as this may help other members in the same situation. I appreciate your time and efforts and hope you continue enjoying the Fitbit experience.  

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!