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Versa 2 screen frozen

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‎05-20-2020 10:07 - last edited on ‎06-01-2020 09:02 by Fitbit Moderator

‎05-20-2020 10:07 - last edited on ‎06-01-2020 09:02 by Fitbit Moderator

I got this Versa for Xmas & it worked fine until last week when the face froze.

I tried to reset and after the logo appears it shows "data not erased sync & try again"

but I can´t sync because the watch is frozen! I´ve been going around in circles with support

who keep telling me how to do a factory reset, but it still shows the same thing.

 

 

Moderator edit: updated subject for clarity

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‎06-01-2020 08:55

‎06-01-2020 08:55

Hi @evah3049, welcome to our Fitbit Community! Regarding the screen issue that your Versa 2 has experienced, I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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