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Versa 2 screen frozen

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‎06-03-2020 08:49 - last edited on ‎06-15-2020 05:10 by Fitbit Moderator

‎06-03-2020 08:49 - last edited on ‎06-15-2020 05:10 by Fitbit Moderator

Fitbit Versa 2 frozen in time with battery at 91%.  No activity since 8:11am today. What's the problem? Assistance needed.

 

 

Moderator edit: updated subject for clarity

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‎06-15-2020 05:10

‎06-15-2020 05:10

Hi @BreDudley, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since the screen got frozen with 91% of battery.

 

Please restart your Versa 2 as described in this help article. After this, charge your watch again and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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