Versa 2 screen glitching

[EileenTay]

the screen on my watch is not working (see pic - just showing this screen). I’ve reset it etc, updated the screen via the app, updated the app etc. Is there any way to repair this? 

[JuanFitbit]

@Kama67 , A warm welcome to the Community! Thank you for your report. Could you please described what you already tried so that I don't ask you again if not needed?
Did you restart the Versa 2 by holding pressed the button 8 seconds long?
Did you tried changing the clock face?

[ShriekingVi]

I'm having a similar issue starting today, I've tried several times to restart but can't even do that.

[WayneGarton]

I have a similar issue, the screen is all pixelated, I have charged for 30 minutes, rebooted and changed the clock face and still nothing doing. 

[liakbrands]

I was told by FitBit to get a new watch.

[Knirevots]

I am having the same problem. Last week, my screen started with a bright white line down the left hand side, and then it was only green pixels by morning. I have restarted it, synced it, let the battery fully run out and then recharge fully, and now I only get a black screen. If I hold on the button, it will vibrate, but the screen stays black. Is there anything that can be done for this yet?

[KayyB]

Same exact problem I'm having. This is now my 3rd or 4th Fitbit. They work for a number of months and then just stop! Waste of money.

[JuanFitbit]

@KayyB @Knirevots @liakbrands @WayneGarton @ShriekingVi,Thank you all for your messages and reports. 

If you already tried the steps described in my previous post, please get in contact with Support. They'll be more than happy to provide further assistance. 

Either go to our help portal or go to your profile picture in the app>Help & Support>Contact Support. There you will choose how to contact support.

[KayyB]

I have and they've said there is nothing more that can be done as I've had replacements (all of which have stopped working!) and my warranty is up. Not much help. 

[ShriekingVi]

Tried that, all they've done is ask all the same questions and give me a link that doesn't have any info for Versa 2

[JuanFitbit]

@ShriekingVi @KayyB , Thank you for your feedback . If the info provided by Support didn't help, please reply to their last message so that they can know, and provide you with further assistance.