Versa 2 screen glitching

[EileenTay]

the screen on my watch is not working (see pic - just showing this screen). I’ve reset it etc, updated the screen via the app, updated the app etc. Is there any way to repair this? 

[EileenTay]

 just realised the picture didn’t upload! 

[JuanFitbit · Accepted solution]

@EileenTay , A warm welcome to the Community! Than you for your efforts and picture attached.

I've informed our team and they'll be providing further support via email . You should receive an email soon. 

Hope this gets solved soon

[EileenTay]

Thank you x

[liakbrands]

I having same issue. It all started immediately after I updated my Fitbit. 

 

[JuanFitbit]

@liakbrands , A warm welcome to the Community ! Thank you for reaching out.  Could please describe what you already tried, so that I don't ask you to do it again if not needed. 

When restarting the Versa 2, do you see  the logo and any improvement?

[liakbrands]

I have restarted it and it looks like the pic I attached earlier; just green and pixelated. I Cant even get a logo to show up anymore when I turn it on. I’ve tried recharging it as well. It has the newest update.

[JuanFitbit]

@liakbrands , Thank you for your reply and further infos. 

I've informed our Team and they'll provide further Support via email . You'll receive a message soon. 

[Braywhitjas]

MINE DOES THIS TOO

[Braywhitjas]

Has there been any update on why these are doing this??

[JuanFitbit]

@Braywhitjas , A warm welcome to the Community! Thank you for your report. 

Could you please describe what you already tried, so that I don ask you to do again, if not necessary?

In the meantime, please charge the Versa 2 for 30 minutes. 

Then remove it from the charging cable. 

Hold the button pressed for 10 seconds until you see the Fitbit logo. 

Release the button. 

Your Versa 2 should restart. 

[Cuzco]

Mine is dong the same. Could you please email me the information regarding what to do as well?

[JuanFitbit]

@Cuzco , A warm welcome to the Community! Thank you for your message. 
The email option will be provided if the steps recommended here don't help. 

Have you tried the restart with the button?

Did you see a smiley or the Fitbit logo?

[tgudino]

I am having the same issues as the original message here. Can someone from the Fitbit team email me some problem solving tips. 

[JuanFitbit]

@tgudino , A warm welcome to the Community ! Thank you for your message. 

May I ask, what you already tried to solve this, so that I don't request this again from you if not needed?

Have you tried the restart with the button?
Did you see a smiley or the Fitbit logo?
Did you try changing the clock face?

[tgudino]

~Tara ~

Moderator edit:  removed personal information

[JuanFitbit]

@tgudino , Thank you for your message. This was empty. 

Could you please reply again, with your question/post?

[ngbca98]

My Versa 2 is going to the logo every day. I have restarted it, changed the clock through the app and every day it glitches again. Is there a fix?

[JuanFitbit]

@ngbca98 , Thank you for your report and efforts. Our team informed me, that you already contacted them. 

You''ll receive an email soon with further instructions soon. 

To avoid confusions, keep working with Support. 

[Kama67]

Me too, screen has become worse over time un-readable in daylight, now un-readable in a dark room! I won't buy another.