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Versa 2 screen goes dim after syncing

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‎01-25-2021 09:10 - last edited on ‎01-25-2021 11:23 by Fitbit Moderator

‎01-25-2021 09:10 - last edited on ‎01-25-2021 11:23 by Fitbit Moderator

My versa 2 has been dim for a couple of weeks I have tried resetting, running it completely flat, and changing all different setting (sleep mode, wake mode, always on etc). It lights bright after charging from flat then back to dim as soon as being synced with the app. How can I get it to stay bright? ...any help would be greatly appreciated 👍🏻

 

Moderator Edit: Clarified subject

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‎01-25-2021 11:26 - edited ‎08-31-2023 05:27

‎01-25-2021 11:26 - edited ‎08-31-2023 05:27

Hi there @lhamil88, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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