Versa 2 screen gone white

[Caroline2912]

My screen is gone white I have restarted and done everything that was advised on the forum but its still the same it is still synced to the phone counting steps etc 

Moderator Edit: Clarified subject

[lhelms]

Have you been able to fix this? I was jus table to fix mine by doing a factory reset while I was chatting with Fitbit support.

[CindyMFitbit]

@Caroline2912 Welcome to the Community Forums. @lhelms It's nice to have you on board and thank you for the input. 

Thanks for the details shared in your post and for the troubleshooting tried prior posting. In addition to what @lhelms advised, I also recommend trying to change the clock face on the Fitbit app. Click here to find the instructions. 

If the issue persists, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around. 

[Caroline2912]

No haven't fixed it yet I will ring support this morning thanks 

Hi I changed the clock face aswel and it didn't work so ill ring support this morning thanks 

Moderator Edit: Merged replies

[CindyMFitbit]

Thanks for your response @Caroline2912. 

I'm sorry to hear that your Versa 2 didn't respond. Let's contact our Support team, I know they will be glad to help you out and provide a solution.

Have a nice day.