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Versa 2 screen has developed horizontal lines

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‎08-16-2023 16:32 - last edited on ‎08-17-2023 06:28 by Fitbit Moderator

‎08-16-2023 16:32 - last edited on ‎08-17-2023 06:28 by Fitbit Moderator

My screen started by what I can only describe as strobing.  Ie horizontal lines with the usual face/ text not visible,  havevtried rebooting and it works for a short time then starts again 

Moderator Edit: Clarified subject

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‎08-17-2023 00:57

‎08-17-2023 00:57

Hi @Pim100 - if the watch restart fixes it it could possibly be a clock face problem.

To check, when the problem occurs swipe the watch face left and click on Settings and see if the display is normal, if so try changing the clock face.

Author | ch, passion for improvement.

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‎08-17-2023 08:28

In response to Guy_

‎08-17-2023 08:28

Hi there, @Pim100. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work, as @Guy_ has suggested, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


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‎08-20-2023 08:50

In response to Guy_

‎08-20-2023 08:50

Have tried the screen doesn't stay stable enough to switch click faces 

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