Versa 2 screen has dimmed

[Marci94]

I’ve had previous issues with my Fitbit connection which I fixed after contacting customer service. But now there’s no sleep mode on or do not disturb and yet my screen on the watch has a white ring round it and has really dimmed to the point where you can’t see it. I’ve had it for less than two years and I’m not impressed hope I can fix it and it’s not technical just to try and get you to buy the 3. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Marci94.

Thanks for the details shared in your post. I understand how you are feeling and appreciate your efforts to resolve this. Thank you for confirming your device's display settings. I recommend trying the following:

1. Restart your watch: How do I restart my Fitbit device?
2. Switch to a Fitbit clock face: How do I change the clock face on my Fitbit device? 

Hope this helps. 

[Marci94]

Hi,

I have already done both of these and there is still a blue ring around my watch face ?

Kind regards
Sent from Mail for Windows 10

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your reply, @Marci94.

I am sorry to hear the issue persists, thank you for your efforts. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.