help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 tracking too many steps

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-21-2019 19:12 - last edited on ‎12-22-2019 06:48 by Fitbit Moderator

‎12-21-2019 19:12 - last edited on ‎12-22-2019 06:48 by Fitbit Moderator

As I aware, versa2 will capture the steps when we are walking/running.

surprisingly when we do ‘claps’ also it counting the steps, which is not expected.

I read some articles from community, we have to make some app changes when we are not walking or not running; which is annoying..

if this is the case, waste of money investing in versa2...

 

any thoughts on this?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎12-22-2019 06:50 - edited ‎01-07-2024 07:42

‎12-22-2019 06:50 - edited ‎01-07-2024 07:42

Hi there @pradeept, welcome to the Community Forums. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit Versa 2 step accuracy.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device count steps?

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎12-22-2019 06:50 - edited ‎01-07-2024 07:42

‎12-22-2019 06:50 - edited ‎01-07-2024 07:42

Hi there @pradeept, welcome to the Community Forums. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit Versa 2 step accuracy.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device count steps?

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎06-20-2021 19:51

In response to MarreFitbit

‎06-20-2021 19:51

I am having the same problem.  I use 2 apps to track activity Samsung health and the fitbit versa 2.  Samsung health will have me at 10,039 while my fitbit says over 24,000.  I know Samsung health is based on when I have my phone but I tend to have my phone on me most of the day.  I switched to the dominant hand setting today while still wearing it on my nondominant hand to see if theres a difference tomorrow.  Any other help would be appreciative.   Thanks

Best Answer